What are the minimum technical requirements for running the courses?

“I’ve got a PC, will the courses work on it?”

Answer:
The minimum requirements are:
P500+ Processor PC.
128MB RAM.
800 x 600 is recommended.
Windows 2000, 2003, and XP.
Internet Explorer 5.5 or higher required.
Minimum Connection Speed: 56K; broadband (256 kbps or higher) connection recommended.
Sound card, with speaker or headphones is recommended, but not required to play the courses.
Macromedia Flash Player 8.0.
Windows Media Player 9.0 or higher.
JavaScript, DHTML, and cookies must be enabled.

Note 1: We do not recommend or support installation of the Yahoo and Google toolbars.

Note 2: Because Mindleaders launches in a pop-up window, pop-up blocking software must be disabled. If you have a firewall or cookie management software, please allow www.mindleaders.com as a trusted site.

IMPORTANT: Netscape, Firefox and AOL browsers are not supported.

Please read the information on Pop-up Blockers.

Will the courses run on an Apple Mac?

Answer:
Apple Mac isn’t supported.

How do I take a course?

Answer:
To take a course, please make sure you are using a Windows PC connected to the Internet running Microsoft Internet Explorer 5.0 or higher, and that you have a unique Reach TMS ID and Password.

Go to http://www.reachtms.co.uk and enter your User ID and Password and click ‘Sign-on’.

How do I exit my course correctly?

Answer:
When you have finished your session, please follow the simple steps below:

1. Please click on the ‘Exit’ button located on the bottom navigation bar in your course.
2. A screen will appear saying ‘Thank you for taking this course’ Click the X button to close it.
3. The Welcome screen behind will automatically close.

Note: If you exit your course incorrectly your scores and bookmaking will not be recorded.

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I’ve lost my password. How do I retrieve it?

Answer:
If you lose your password please speak to your training administrator within your organisation, or email us on: support@reachtms.co.uk.

We will shortly be introducing an automated system for retrieving your password.

The courses will not launch

“I click to launch the course and a welcome screen appears but nothing else happens. What do I do?”

Answer:
It is very likely you have a Pop-up Blocker installed on your computer. This can be easily disabled by following the simple instructions in this document. Please click here to view the Pop-up Blocker PDF. If you experience further difficulties, please email us at: support@reachtms.co.uk

Pages aren’t loading correctly

“Some of the pages don’t appear correctly, for example ‘Page cannot be displayed’. Is there anything I can do to resolve this”

Answer:
You might have to clear your cache in Internet Explorer. Cache/temporary web pages are stored in your PC. These are used to load web pages instead, as it is quicker.

In Internet explorer please go to: 'Tools', 'Internet Options'

1) Click on 'Clear History' and press ‘Yes’, and click on 'Delete Cookies'

2) Click on 'Delete Files' and tick 'Delete Temporary Internet Files’, then click ‘OK’

3) Click ‘Apply’ then ‘OK’

4) Please exit all Internet Explorer windows.

Go to: www.reachtms.co.uk and try again. If the problem persists, please do not hesitate to contact us on 01746 768111, or email us on: support@reachtms.co.uk

I'm trying to review the course, but part of the screen is missing or I have to scroll on most pages. How can I prevent this?

Answer:
Please change your screen resolution by going to ‘Start’, ‘Control Panel’, go to ‘Display’, ‘Settings’. Please select 800 x 600, if possible. You can also turn off the browser toolbars to provide more viewing space. If you use a 640 x 480 screen resolution, you will need to scroll on some pages.

When I next login into my course, does it take me to the last page accessed?

Answer:
The courses automatically bookmark to the last page accessed. This happens when you click the ‘Exit’ button in the bottom toolbar. The next time you access that course you will be taken to the bookmarked location. This works no matter where you access your courses.

What exactly is a Skill Assessment?

Answer:
Each html course includes a 30 question Skill Assessment, which evaluates your knowledge of the course material. The Skill Assessment, accessed through the Tools button in the course, may be taken prior to, during, or taking the actual course. Scores are tracked by unit and include initial, current, and best scores. Scores are available to the student immediately. Based on the scores received, students can skip topics in which they demonstrate proficiency, thus reducing training time. (Please note: Skill Assessment isn’t available on ECDL courses)

How do I see my scores?

Answer:
You will see your score when you log in to your course. You can also see this by clicking on tools in your course and selecting either ‘Skill Assessment’ or ‘View my Scores’ (Please note: View my Scores isn’t available on ECDL courses)

What can I do to improve my scores?

Answer:
Once you have completed a unit, please go back and re-answer every question in that unit. If you answer more questions correctly, an improved score for that unit will be recorded. See Scores PDF.

Will my scores update on the course menu after I have exited my course?

Answer:
You will need to log out and log back in again to allow your scores to be updated.


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Do the courses offer any testing?

Answer:
Yes. Reach TMS courses offer testing in two ways. A student will encounter and answer questions as they take the courses. These questions engage the student and this facilitates subject mastery. All Reach TMS courses also have Skill Assessment modules (Except ECDL Courses). The Skill Assessment modules can be used for pre or post testing.

Can I earn a course certificate for taking a course?  

Answer:

Upon mastering a Reach TMS course, you will have the option to print a completion certificate. (Please make sure the printer is set to Landscape by clicking on ‘File’, ‘Page Set-up’, select ‘Landscape’, then click ‘OK’).

The certificate, available in two styles, includes your name and the course you have mastered (This excludes the ECDL/ICDL Courses. The ECDL & ICDL Foundations do not allow certificates for the ECDL & ICDL courses.) Instead, you must take the ECDL or ICDL examination at an approved test centre in order to receive certification. Please see: www.ecdl.co.uk for more details.

Do the courses conform to any syllabus or certification?

Answer:
Yes. Reach TMS offers quality training on applicable courses, which conform to the certification syllabus

For details of our certification track courses click here to view the PDF.

How do I use Instant Montoring?

Answer:
If you have purchased Instant Mentoring, an additional button will appear on the bottom navigation bar. For more information click here to view the PDF.


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When is Instant Mentoring available?

Answer:
Instant Mentoring is available 24 hours a day, 7 days a week.

I'd like to report an error in one of the courses. Who should I contact?

Answer:
Please contact Technical Support at: support@reachtms.co.uk or call us on 01746 769888. We are open between 9am – 5:00pm Monday – Friday.