Dealing with Difficult People Series

This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates.

Certification:

Audience:

This series is for anyone who is interested in establishing better working relationships with difficult peers, supervisors, or subordinates.

Features:

Flash scenarios use real world situations to illustrate course concepts.
Audio accompanies each lesson page throughout the course.
Decision Point activities allow learners to work toward an outcome in an interactive environment.
Exercises allow learners to practice in the actual application being studied.
Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
A skill assessment generates a customized learning path based on the results of a pre-test.
A glossary provides a reference for definitions of unfamiliar terms.
Bookmarking tracks the learner's progress in a course.

Includes:
Dealing with Difficult People Series: Managing Against the Odds	16.0 minute(s)	v_di01
Dealing with Difficult People Series: Consideration	2.0 hour(s)	diff02
Dealing with Difficult People Series: Attitude	1.0 hour(s)	diff03
Dealing with Difficult People Series: Trust	1.0 hour(s)	diff04
Dealing with Difficult People Series: Power	1.0 hour(s)	diff05
Dealing with Difficult People Series: Communication	2.0 hour(s)	diff06
Dealing with Difficult People Series: Responsibility	1.0 hour(s)	diff07