Communicating with Power Series: Resolving Conflict
Product Code: poco05 Time: 2.0 hour(s) CEUs: Available

Summary:
This course covers the basic types of and responses to workplace conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations.

Objectives:

  • Differentiate internal and external conflict
  • Describe common types of external conflict in the workplace
  • Identify instinctive responses to conflict
  • Identify strategic responses to conflict
  • Identify guidelines for developing a conflict resolution process
  • List the benefits of an established conflict resolution process


Topics:

  • Understanding conflict
  • Responding to conflict
  • Resolving conflict constructively

Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

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